Transform your existing contact center with Conversational AI and Call Analytics

AWS Contact Center Intelligence (CCI) solutions empower you to add AI capabilities to your existing contact center to improve customer experience, boost agent productivity, and gain conversation insights. In this session, you will learn about AWS CCI and Conversational AI solutions and how to integrate them into your preferred contact center solution—Genesys, Cisco, Talkdesk, Avaya, 8x8, Mitel, and many more. See a live demo on how to enable self-service conversational experiences, real-time call analytics and agent assist, and post-call analytics.

Previous Video
Deliver high accuracy and efficiency with intelligent document processing
Deliver high accuracy and efficiency with intelligent document processing

Many organizations have a fragile or inadequate document processing pipeline. In this session, learn how to...

Next Video
Natural language powered chatbots with Amazon Kendra & Amazon Lex
Natural language powered chatbots with Amazon Kendra & Amazon Lex

In this session, we will share how AI services like Amazon Kendra and Amazon Lex can help you build convers...