The Contact Center Just Got Smarter

Leverage AWS AI services to enhance customer experiences

It’s time to leave behind the challenges of legacy contact centers—long wait times, misdirected calls, and resolution delays. Instead, deploy the power of machine learning and give customers the solutions they need.  Read the eBook Improving Service and Reducing Costs in Contact Centers to learn how you can leverage AWS AI services to:

  • Reduce costs with self-service technologies
  • Increase agent productivity by reducing call volume
  • Identify business improvement opportunities by capturing better interaction data
  • Establish proficient call centers and create great customer experiences
Previous Video
Add Intelligence to Your Contact Center to Improve Customer Experience and Reduce Costs with AWS Contact Center Intelligence
Add Intelligence to Your Contact Center to Improve Customer Experience and Reduce Costs with AWS Contact Center Intelligence

Learn how you can leverage AWS AI Services for your contact center to improve the customer experience and r...

Next Video
Increase Employee Productivity and Delight Customers with Cognitive Search Using Amazon Kendra
Increase Employee Productivity and Delight Customers with Cognitive Search Using Amazon Kendra

Increase Employee Productivity and Delight Customers with Cognitive Search Using Amazon Kendra