Optimize Customer Service Through Intelligence

Leverage AWS AI services to enhance customer experiences

It’s time to leave behind the challenges of legacy contact centers—long wait times, misdirected calls, and resolution delays. Instead, deploy the power of machine learning and give customers the solutions they need.

Read the eBook Improving Service and Reducing Costs in Contact Centers to learn how you can leverage AWS AI services to:

  • Reduce costs with self-service technologies
  • Increase agent productivity by reducing call volume
  • Identify business improvement opportunities by capturing better interaction data
  • Establish proficient call centers and create great customer experiences
 
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6 steps to a successful machine learning journey
6 steps to a successful machine learning journey

Follow the six steps for driving business value and delivering real results with machine learning

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Machine Learning Path: Developer - Skills Tracker
Machine Learning Path: Developer - Skills Tracker

The AWS T&C Machine Learning Path: Developer is a curated curriculum of self-paced digital, virtual classro...