Best Practices for Creating Better Customer Service

In this session, Shep Hyken, a renowned customer service and CX expert, shares five ways to use digital strategies to create an experience that customers will enjoy. Then, explore how Amazon Connect has the tools for you start creating better customer service experiences.

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Becoming Customer Obsessed: Discover Amazon.com’s Customer Service Culture
Becoming Customer Obsessed: Discover Amazon.com’s Customer Service Culture

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How the Future of CX Begins with the Contact Center
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