In this session, Shep Hyken, a renowned customer service and CX expert, shares five ways to use digital strategies to create an experience that customers will enjoy. Then, explore how Amazon Connect has the tools for you start creating better customer service experiences.
In this session you will learn Amazon.com’s approach to customer service, how they support millions of cust...
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In this session, AWS’s Pasquale DeMaio, will discuss how the contact center space is evolving, explore new technology practices, and uncover best practices learned from Amazon Connect customers.
CX author Matt Dixon takes you deep inside the customer experience to reveal what really makes customers loyal and how every engagement with your customers is a chance to build or break trust.
In this session you will learn Amazon.com’s approach to customer service, how they support millions of customers across 32 countries, and tips and tricks to deliver a customer obsessed experience.
Join this discussion between industry thought leaders about what the future of the contact center will be and how Amazon Connect customers are helping us get there.
Learn best practices from AWS contact center experts and partners on migrating to Amazon Connect. Discover how to evaluate and assess your migration readiness and explore resources to get you started.
Whether your contact center is currently in the cloud or on-premises, AWS helps you deliver a plan to reduce your costs, improve your average handle time, and increase your agent productivity.
Join this July 29 webinar to learn how Salesforce Service Cloud Voice with Amazon Connect solves the most common contact center challenges.
Join AWS partner VoiceFoundry on August 17 for a workshop that covers core concepts related to provisioning, configuring, and management of Amazon Connect.
Amazon Connect is an easy to use omnichannel cloud contact center that helps you provide superior customer service at a lower cost.
Salesforce Service Cloud seamlessly integrates with Amazon Connect, providing contact center agents with a complete set of tools in their agent workspace to deliver enhanced customer service.
Calabrio ONE is an Amazon Connect compatible Workforce Optimization Suite that includes quality management (QM), workforce management (WFM), voice-of-the-customer analytics, and advanced reporting.
HGS Digital is a global customer experience solutions company with an extensive track record in delivering successful leading-edge Omni channel CX solutions across a variety of industries worldwide.
VoiceFoundry specializes in the delivery of Amazon Connect & Lex offering into enterprise contact centers and transforming the customer experience leveraging AWS.
Local Measure Engage for Amazon Connect is an omnichannel agent desktop that enables contact centers to manage inbound customer queries across voice & digital channels in one platform.
NeuraFlash optimizes the customer and agent experience through their expertise in Salesforce deployments of Service Cloud and Service Cloud Voice.
Verint Solutions for Amazon Connect provides visibility into the people, processes, and work across your organization, providing insight for faster, better decision-making.