The practical application of AI and ML helps Amazon deliver innovative customer experiences like Amazon Go, Amazon Prime next-day delivery, and personalized Amazon Video recommendations. These innovations delight customers and increase the value they get from Amazon. Amazon continues to look for ways to deliver better services, and sees AI/ML as a foundational enabler toward innovating at speed and scale to meet its evolving customer needs. In this session, tailored for senior business and technology decision makers, learn about the approach Amazon.com takes to build and scale ML-enabled innovations across all operational areas and create new opportunities to delight customers.