Automatically uncover insights from your customer conversations

Understanding what your customers are saying is critical to your business. But navigating the technology needed to make sense of these conversations can be daunting.

In this session, learn how AWS CCI solutions for real-time and post-call analytics help you uncover valuable insights from your live and recorded calls. Learn how to surface agent/customer sentiment, detect issues, and identify non-talk time to help supervisors quickly find agent coaching opportunities.

You will also discover how to uncover emerging trends, and understand the needs of your customer faster.

Click here and download the presentation deck to learn more!