re:Invent your contact center with Amazon Connect
Contact center and customer service professionals are keeping up with customer demand and expectations by accelerating the rate of innovation with automation, personalization, and unique customer experiences. Explore these resources to learn about how the contact center space is evolving, explore new technology practices, and uncover best practices learned from Amazon Connect customers.
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Read the report ›A Leader for Contact Center as a Service
Read why Gartner named AWS a leader.
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Learn moreCustomer Service Unplugged
Five actions you can take to scale emphatic customer service.
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Learn more ›Contact Center Day
The future of customer service.
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Learn moreForrester Report: CCaaS Wave
AWS’s Amazon Connect recognized as a leader in The Forrester Wave: Contact Center As A Service, Q1 2023
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Automate and Personalize your Customer Experience with Machine Learning
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Register for one of our upcoming Contact Center Workshops and Events.
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Read eBook
Unlocking Customer Experience Innovation
AI and ML help solve key contact center challenges by improving customer experience, increasing agent effectiveness, and reducing expenses.
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0:56Watch VideoMachine Learning Powered Contact Centers with Amazon Connect
With Amazon Connect Voice ID, Wisdom, and with high-volume outbound communications, agents have all of the data they need that by the time they greet their customers they already know how to help.
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Read ArticleAccurately Predict Customer Service Workloads
Getting Started with ML-powered Amazon Connect forecasting, capacity planning, and scheduling
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Read ArticleWall Street Journal: Taking customer experience to the next level with AI
Explore real world examples of Artificial Intelligence (AI) and Machine Learning (ML) in Amazon Connect contact centers.
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Read Case StudyPriceline: Optimizing the Customer Experience During 3x Call Increase
"Not once have we asked ourselves, ‘Can our contact center infrastructure handle this?’ We know that using Amazon Connect enables us to provide enhanced customer service.”
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3:05Watch VideoIntroduction to Contact Lens for Amazon Connect
Better understand the sentiment, trends, and compliance of customer conversations to effectively train agents, replicate successful interactions, and identify crucial company and product feedback.
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Learn more ›Amazon Connect: Introduction to the Administrative Interface
This course of the Amazon Connect curriculum is designed for supervisors and technical roles to get familiar with the administrative interface and how to view and publish reports and analytics.
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Boost Agent Productivity with a Single UI
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Questions about Amazon Connect?
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2:20Watch VideoMachine Learning Powered Contact Center Agents
With Amazon Connect, you can ease the frustrations of your customers and the burden of your agents by validating customer identity with just their voice and connecting agents to relevant information.
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Read eBook
Empower Your Agents to Work Securely From Anywhere
Give your contact center the agility it needs by freeing your agents to work securely from wherever they need to be.
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Learn more ›Get Started with Amazon Connect
Quickly set up a cloud-based contact center using Amazon Connect. In this course, you will learn the technical details of provisioning, configuring, and managing Amazon Connect.
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Learn more ›Dive Deep into Amazon Connect Reporting and Metrics
Learn how to enable advanced reporting for an Amazon Connect contact center by processing and querying a collection of data sources with different record structures using a variety of AWS services.
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4:54Watch VideoRing Customer Service is More Efficient and Intelligent with Amazon Connect
Ring, a home security and smart home company, uses Amazon Connect to provide contact center agents with all the information they need to provide faster and more personalized service.
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Engage with Customers on Channels Convenient to Them
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Watch AWS Contact Center Days On-Demand!
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Read the research
Achieve Customer Amazement
Read the 2022 Achieving Customer Amazement Report for the latest on customer preferences, habits, and wants to help you create an amazing customer experience.
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Read eBook
Amazon Connect is Changing Customer Expectations eBook
Contact centers are evolving to drive exceptional customer and agent experiences.
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2:01Watch VideoWhat is Amazon Connect
Amazon Connect, the omnichannel cloud contact center, turns your call center into an innovative customer experience.
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Learn more ›Introduction to Amazon Connect and the Connect Control Panel (CCP)
This intro course of the Amazon Connect curriculum discusses fundamental capabilities, tools that simplify working with an omnichannel contact center, and roles that are integral to implementation.
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