re:Invent your contact center with Amazon Connect

Contact center and customer service professionals are keeping up with customer demand and expectations by accelerating the rate of innovation with automation, personalization, and unique customer experiences. Explore these resources to learn about how the contact center space is evolving, explore new technology practices, and uncover best practices learned from Amazon Connect customers.

  • On-demand recordings and resources now available!

    On-demand recordings and resources now available!

    Explore contact center best practices and hear stories from leading experts in customer service, customer experience, and contact center technology.

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  • Amazon Connect is Changing Customer Expectations eBook

    Amazon Connect is Changing Customer Expectations eBook

    Contact centers are evolving to drive exceptional customer and agent experiences.

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  • 2022 Gartner Magic Quadrant for Contact Center as a Service

    2022 Gartner Magic Quadrant for Contact Center as a Service

    Dive deep and read about the Gartner recognition of AWS as a Visionary in the Magic Quadrant for CCaaS. Download the Magic Quadrant report.

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  • Achieve Customer Amazement

    Achieve Customer Amazement

    Read the 2022 Achieving Customer Amazement Report for the latest on customer preferences, habits, and wants to help you create an amazing customer experience.

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  • Automate and Personalize your Customer Experience with Machine Learning

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  • Register for one of our upcoming Contact Center Workshops and Events.

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  • Unlocking Customer Experience Innovation

    Unlocking Customer Experience Innovation

    AI and ML help solve key contact center challenges by improving customer experience, increasing agent effectiveness, and reducing expenses.

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  • Machine Learning Powered Contact Centers with Amazon Connect0:56

    Machine Learning Powered Contact Centers with Amazon Connect

    With Amazon Connect Voice ID, Wisdom, and with high-volume outbound communications, agents have all of the data they need that by the time they greet their customers they already know how to help.

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  • Accurately Predict Customer Service Workloads

    Accurately Predict Customer Service Workloads

    Getting Started with ML-powered Amazon Connect forecasting, capacity planning, and scheduling

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  • Wall Street Journal: Taking customer experience to the next level with AI

    Wall Street Journal: Taking customer experience to the next level with AI

    Explore real world examples of Artificial Intelligence (AI) and Machine Learning (ML) in Amazon Connect contact centers.

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  • Priceline: Optimizing the Customer Experience During 3x Call Increase

    Priceline: Optimizing the Customer Experience During 3x Call Increase

    "Not once have we asked ourselves, ‘Can our contact center infrastructure handle this?’ We know that using Amazon Connect enables us to provide enhanced customer service.”

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  • Introduction to Contact Lens for Amazon Connect3:05

    Introduction to Contact Lens for Amazon Connect

    Better understand the sentiment, trends, and compliance of customer conversations to effectively train agents, replicate successful interactions, and identify crucial company and product feedback.

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  • Boost Agent Productivity with a Single UI

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  • Questions about Amazon Connect?

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  • Machine Learning Powered Contact Center Agents2:20

    Machine Learning Powered Contact Center Agents

    With Amazon Connect, you can ease the frustrations of your customers and the burden of your agents by validating customer identity with just their voice and connecting agents to relevant information.

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  • Empower Your Agents to Work Securely From Anywhere

    Empower Your Agents to Work Securely From Anywhere

    Give your contact center the agility it needs by freeing your agents to work securely from wherever they need to be.

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  • Ring Customer Service is More Efficient and Intelligent with Amazon Connect4:54

    Ring Customer Service is More Efficient and Intelligent with Amazon Connect

    Ring, a home security and smart home company, uses Amazon Connect to provide contact center agents with all the information they need to provide faster and more personalized service.

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  • Engage with Customers on Channels Convenient to Them

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  • Watch AWS Contact Center Days On-Demand!

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  • What is Amazon Connect2:01

    What is Amazon Connect

    Amazon Connect, the omnichannel cloud contact center, turns your call center into an innovative customer experience.

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  • Quickly Implement QnABot with Amazon Connect44:12

    Quickly Implement QnABot with Amazon Connect

    Convenience is becoming a priority to customers. With Amazon Connect, you can quickly automate your IVR by deploying a QnABot to provide faster, self-serve support.

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  • Intuit Improves Customer Experience with Amazon Connect, AI-Powered Omnichannel Contact Center

    Intuit Improves Customer Experience with Amazon Connect, AI-Powered Omnichannel Contact Center

    “Using Amazon Connect, we can support our business with a single contact center that offers a single pane of glass for visibility across all our agents."

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  • A Case for the Omnichannel CCaaS Offering - Omdia Report

    A Case for the Omnichannel CCaaS Offering - Omdia Report

    Analyst firm Omdia provides a POV on the evolution of Amazon Connect. This report covers differentiators that are enabling “organizations to think differently about contact center technologies.”

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  • Set up Remote Agents in Minutes

    Set up Remote Agents in Minutes

    As an omnichannel cloud contact center solution, Amazon Connect enables your agents to work from home without requiring any additional configuration.

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  • Innovate and Personalize Customer Experiences in Your Contact Center

    Innovate and Personalize Customer Experiences in Your Contact Center

    Discover what you need to evaluate your contact center so that you can deliver personalized, enhanced experiences at every touchpoint - and which solutions can help achieve better business outcomes.

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  • Wall Street Journal: Reinventing the Contact Center

    Wall Street Journal: Reinventing the Contact Center

    Amazon Connect is helping more organizations improve their customer experience.

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