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AI-Powered Contact Center

AI-Powered Contact Center

Published Date April 29, 2024

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Optimizing the customer experience with AI-powered analytics
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Empower contact center agents with generative AI in Amazon Connect

Other content in this Stream

2 months ago
Transform your CX: An exclusive visionary session with Amazon Connect leaders

Join Vice President and General Manager of Amazon Connect, Pasquale DeMaio, and AWS leaders for an exclusive session.

Watch Video
2 months ago
Optimizing the customer experience with AI-powered analytics

Learn how AI capabilities enable businesses to proactively detect and address issues with customer experience, agent performance, and contact center operations.

Watch Video
2 months ago
Analyst Fireside Chat: Fresh opportunities to wow customers in an AI-first world

Join leading industry analysts to explore how CX leaders can evaluate new opportunities, like generative AI, and embrace digital engagement trends while preserving human interactions that build trust.

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2 months ago
Transform self-service experiences with AI

Hear how you can harness the power of AI and deliver seamless experiences to your customers.

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2 months ago
Delivering flawless customer service through contact center AI with Service Cloud Voice and Amazon C

Organizations need a unified platform and data to deliver top-notch customer service. Join this session to learn how Salesforce is expanding Service Cloud Voice with Amazon Connect.

Watch Video
about 2 months ago
Zero to Service Cloud Voice in 30 minutes or less

Join us as we demonstrate how to rapidly deploy a contact center with Service Cloud Voice, enabling you to meet changing demands and scale operations efficiently.

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2 months ago
Empower contact center agents with generative AI in Amazon Connect

Learn how Amazon Connect's unified agent workspace infused with generative AI can boost customer satisfaction, agent productivity, and operational performance.

Watch Video
2 months ago
Drive continuous agent improvement with analytics in Amazon Connect

Empower supervisors to monitor contact center quality and improve agent performance with Amazon Connect's analytics, insights, and optimization features.

Watch Video
2 months ago
Personalize omnichannel customer experiences with Amazon Connect

See how leading contact centers are harnessing the power of generative AI to craft consistent experiences across multiple touchpoints while optimizing channel usage to reduce costs.

Watch Video
2 months ago
Innovating at the intersection of technology and customer delight

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2 months ago
Optimizing the customer experience with AI-powered analytics

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2 months ago
Empower contact center agents with generative AI in Amazon Connect

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2 months ago
Drive continuous agent improvement with analytics in Amazon Connec

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2 months ago
Personalize omnichannel customer experiences with Amazon Connect

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2 months ago
How to take your next steps

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