This tech talk covers key business challenges that organizations face as they attempt to modernize their co...
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Get the most out of your re:Invent 2021 experience, in-person or virtual. If you are looking to learn the basics, get hands on, or just need a refresher, Amazon Connect has a variety of free sessions.
With Amazon Connect, you can ease the frustrations of your customers and the burden of your agents by validating customer identity with just their voice and connecting agents to relevant information.
Discover what you need to evaluate your contact center so that you can deliver personalized, enhanced experiences at every touchpoint - and which solutions can help achieve better business outcomes.
With Amazon Connect Voice ID, Wisdom, and with high-volume outbound communications, agents have all of the data they need that by the time they greet their customers they already know how to help.
Amazon Connect, the omnichannel cloud contact center, turns your call center into an innovative customer experience.
Give your contact center the agility it needs by freeing your agents to work securely from wherever they need to be.
It’s time to leave behind the challenges of legacy contact centers
This Frost & Sullivan Contact Center Buyers Guide explores the North American contact center market and provides an in-depth look at how you can accelerate customer service innovation.
Moving to a cloud contact center solution can seem daunting. In this tech talk, AWS contact center migration experts share best practices to make the move to Amazon Connect.
Learn how to quickly configure Amazon Connect in your contact center.
"Not once have we asked ourselves, ‘Can our contact center infrastructure handle this?’ We know that using Amazon Connect enables us to provide enhanced customer service.”
This tech talk covers key business challenges that organizations face as they attempt to modernize their contact centers. Learn how AWS End User Computing services can address these challenges.
"We are creating transformation roadmaps for our customers that will enable cost reduction and offer more value propositions using available AWS assets.”
Convenience is becoming a priority to customers. With Amazon Connect, you can quickly automate your IVR by deploying a QnABot to provide faster, self-serve support.
As an omnichannel cloud contact center solution, Amazon Connect enables your agents to work from home without requiring any additional configuration.
"The flexibility of Amazon Connect lets us add new features in weeks instead of the three to six months that our last solution required.”
This technical session deep-dives on how to implement Amazon Connect Tasks in order increase agent productivity through task automation.
This technical session deep-dives on how to implement Contact Lens for Amazon Connect in order to deliver AI/ML real-time sentiment analysis to contact center supervisors and agents.
This technical session deep-dives on how to implement Amazon Connect Chat in order to enable customers to easily chat with agents from any business application, website, or mobile device.