Getting the most out of Amazon Connect: Amazon Connect Cases

October 14, 2022
This technical session, led by the Amazon Connect Solutions Architect team, deep-dives on how to implement Amazon Connect Cases in order to track and manage customer issues that require multiple interactions, follow-up tasks, and teams in your contact center.
Previous Video
Machine Learning Powered Contact Centers with Amazon Connect
Machine Learning Powered Contact Centers with Amazon Connect

With Amazon Connect Voice ID, Wisdom, and with high-volume outbound communications, agents have all of the ...

Next Video
Getting the Most out of Amazon Connect: Amazon Connect Wisdom
Getting the Most out of Amazon Connect: Amazon Connect Wisdom

This technical session, led by the Amazon Connect Solutions Architect team, deep-dives on Amazon Connect Wi...

Questions about Amazon Connect?

Get in touch