Getting the Most Out of Amazon Connect: Amazon Connect Voice ID

This technical session, led by the Amazon Connect Solutions Architect team, deep-dives on how to implement Amazon Connect Voice ID in order to analyze speech attributes to create a digital voiceprint.

Getting the Most Out of Amazon Connect: Amazon Connect Voice ID

A Leader for Contact Center as a Service

Customer Service Unplugged

Contact Center Day

Forrester Report: CCaaS Wave

Unlocking Customer Experience Innovation

Machine Learning Powered Contact Centers with Amazon Connect

Accurately Predict Customer Service Workloads

Wall Street Journal: Taking customer experience to the next level with AI

Priceline: Optimizing the Customer Experience During 3x Call Increase

Introduction to Contact Lens for Amazon Connect

Amazon Connect: Introduction to the Administrative Interface

Machine Learning Powered Contact Center Agents

Empower Your Agents to Work Securely From Anywhere

Get Started with Amazon Connect

Dive Deep into Amazon Connect Reporting and Metrics

Ring Customer Service is More Efficient and Intelligent with Amazon Connect

Amazon Connect is Changing Customer Expectations eBook

Achieve Customer Amazement

What is Amazon Connect

Introduction to Amazon Connect and the Connect Control Panel (CCP)