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Optimize Customer Service Through Intelligence

Leverage AWS AI services to enhance customer experiences

It’s time to leave behind the challenges of legacy contact centers—long wait times, misdirected calls, and resolution delays. Instead, deploy the power of machine learning and give customers the solutions they need.

Read the eBook Improving Service and Reducing Costs in Contact Centers to learn how you can leverage AWS AI services to:

  • Reduce costs with self-service technologies
  • Increase agent productivity by reducing call volume
  • Identify business improvement opportunities by capturing better interaction data
  • Establish proficient call centers and create great customer experiences
 
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Empower Your Agents to Work Securely From Anywhere
Empower Your Agents to Work Securely From Anywhere

Give your contact center the agility it needs by freeing your agents to work securely from wherever they ne...

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Get More Out of Your Contact Center with Amazon Connect
Get More Out of Your Contact Center with Amazon Connect

This Frost & Sullivan Contact Center Buyers Guide explores the North American contact center market and pro...

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