Getting the Most Out of Amazon Connect: Contact Lens for Amazon Connect

This technical session deep-dives on how to implement Contact Lens for Amazon Connect in order to deliver AI/ML real-time sentiment analysis to contact center supervisors and agents.

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Getting the Most Out of Amazon Connect: Amazon Connect Tasks
Getting the Most Out of Amazon Connect: Amazon Connect Tasks

This technical session deep-dives on how to implement Amazon Connect Tasks in order increase agent producti...

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Getting the Most Out of Amazon Connect: Amazon Connect Chat
Getting the Most Out of Amazon Connect: Amazon Connect Chat

This technical session deep-dives on how to implement Amazon Connect Chat in order to enable customers to ...

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