re:Invent in 10: Innovating Your Contact Center with Machine Learning

Discover why Gartner predicts that 45% of manual tasks will be replaced by Machine Learning automation, and how you can automate and personalize your contact center with Amazon Connect.

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re:Invent in 10: Creating ‘The Art of the Possible’ Customer Service on Every Channel
re:Invent in 10: Creating ‘The Art of the Possible’ Customer Service on Every Channel

More and more, end-customers are using mobile devices to resolve their issues with customer service. Learn ...

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re:Invent in 10: Empowering Agents to Deliver Great Customer Experiences
re:Invent in 10: Empowering Agents to Deliver Great Customer Experiences

Contact center agents need customer insights, connected systems, and organized tasks to have seamless inter...

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