re:Invent in 10: Creating ‘The Art of the Possible’ Customer Service on Every Channel

February 11, 2022

More and more, end-customers are using mobile devices to resolve their issues with customer service. Learn how to enable easily new channels like chat and self-service with Amazon Connect.

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Accurately Predict Customer Service Workloads
Accurately Predict Customer Service Workloads

Getting Started with ML-powered Amazon Connect forecasting, capacity planning, and scheduling

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re:Invent in 10: Innovating Your Contact Center with Machine Learning
re:Invent in 10: Innovating Your Contact Center with Machine Learning

Discover why Gartner predicts that 45% of manual tasks will be replaced by Machine Learning automation, and...

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