How to Improve Your Agent Performance with Machine Learning

Uncover new ways machine learning is being used in every interaction including new tools for agents, customers, and supervisors.

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A Case for the Omnichannel CCaaS Offering - Omdia Report
A Case for the Omnichannel CCaaS Offering - Omdia Report

Analyst firm Omdia provides a 3rd Party POV on the evolution of Amazon Connect in this report that covers d...

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Priceline: Optimizing the Customer Experience During 3x Call Increase
Priceline: Optimizing the Customer Experience During 3x Call Increase

"Not once have we asked ourselves, ‘Can our contact center infrastructure handle this?’ We know that using ...

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