The Cloud Helps Rhode Island Manage an Unprecedented Surge in UI Claims

The Rhode Island Department of Labor and Training rapidly scaled services after receiving 140,000+ unemployment claims in the first 45 days after a state of emergency was declared due to the pandemic.

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Aramex Taps on Amazon Connect to Launch Contact Center in 7 Days, 20X Faster than Legacy Solution
Aramex Taps on Amazon Connect to Launch Contact Center in 7 Days, 20X Faster than Legacy Solution

Logistics firm Aramex deployed Amazon Connect in less than a week, or 20 times faster than the time it woul...

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Migration Best Practices and Resources: Moving Your Contact Center to Amazon Connect
Migration Best Practices and Resources: Moving Your Contact Center to Amazon Connect

In this tech talk, you will learn best practices from AWS contact center migration experts to make the move...

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