Amazon.com's use of AI/ML to Enhance the Customer Experience

June 9, 2021
Amazon.com uses AI/ML in innovative and scaled ways toward transforming the way we operate and invent new customer experiences. In this session, targeted at senior business and technology decision makers, we share specific examples from Amazon.com's consumer/retail and other businesses to explain how AI/ML helps Amazon deliver the best customer experience possible while improving efficiency and lowering cost. We cover the insights and lessons Amazon.com learned across the cultural, process, and technology aspects of building and scaling ML capabilities in the organization.

Speaker: Kieran Kavanagh, AWS Principal AI/ML Specialist Solution Architecht
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