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Elevate customer experiences with AWS Contact Center Intelligence

AWS Contact Center Intelligence (CCI) solutions empower you to elevate the customer experience, reduce agent attrition rate, and improve operational efficiency in the contact center of your choice. Join this session to hear AWS Partner Quantiphi talk about how their CCI solutions for self-service virtual agents, agent assist, and conversation insights can help tackle your contact center challenges. Learn how Quantiphi reduced call volumes by roughly 30,000 agent queries per year or about 20 percent of their customers’ annual call volume.

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Remove unnecessary onboarding friction with real-time fraud detection
Remove unnecessary onboarding friction with real-time fraud detection

Identity theft and the ability for fraudulent users to gain access to digital platforms is a prominent conc...

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Build unique user experiences through personalization
Build unique user experiences through personalization

Learn how organizations in the retail and media & entertainment industries can easily apply the same AI cap...

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