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Optimize workforce engagement and performance with data and Machine Learning

Improving customer and employee experiences is critical to a company's success, and for contact centers, a key part of that is having the tools to quickly, easily and accurately forecast customer demand, ensuring the appropriately skilled agent is scheduled at the right time. Learn how, with just a few clicks, Amazon Connect makes it easier for contact centers to determine the ideal staffing levels and optimize agent schedules to maximize both customer and employee experience.

Speakers:

Jonathan Ansell - Specialist Solution Architect, Amazon Connect, AWS
Mo Miah - Specialist Solution Architect, Amazon Connect, AWS

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