Looking for more AI-driven efficiencies to help agents perform at their best? Learn how to use conversational analytics for automatic scoring to reduce bias and streamline the agent evaluation process. Reduce the need for managers to do manual reviews by using task-based evaluation routing to automate distribution of evaluations, and drive more efficiencies in your contact center.
Speaker:
Greg Thomas - Scaling Solutions Architect, Amazon Connect, AWS
Rob Pittfield - Principal Scaling Solutions Architect, Amazon Connect, AWS
