Derive actionable insights with AWS Contact Center Intelligence solutions
AWS Contact Center Intelligence (CCI) solutions allow customers to add artificial intelligence (AI) to existing contact center platforms like Cisco, Genesys, Avaya, 8x8, Talkdesk, and many more. CCI solutions help address some of the top contact center use cases to deliver the following benefits:
- Self-service, virtual agents – Empower customers to resolve queries 24/7/365
- Offload repetitive queries to virtual agents, and provide real-time call assistance powered by intelligent search – Improve agent productivity
- Reduce call transfers between agents with intelligent routing – Elevate customer satisfaction
- Analyze 100 percent of customer calls to derive actionable insights – Identify areas for business growth
- Use AWS CCI solutions to solve complex problems associated with delivering a better customer experience and improving contact center agent productivity—all while reducing costs.
Use AWS CCI solutions to solve complex problems associated with delivering a better customer experience and improving contact center agent productivity—all while reducing costs.
