AWS Contact Center Day

  • Amazon Connect is changing expectations with customer relationships

    Amazon Connect is changing expectations with customer relationships

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  • AWS Contact Center Day

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  • Transform Your Contact Center Customer Experience with Amazon Connect36:48

    Transform Your Contact Center Customer Experience with Amazon Connect

    In this session, AWS’s Pasquale DeMaio, will discuss how the contact center space is evolving, explore new technology practices, and uncover best practices learned from Amazon Connect customers.

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  • The Effortless Experience: Conquering the New Battleground for Customer Loyalty32:30

    The Effortless Experience: Conquering the New Battleground for Customer Loyalty

    CX author Matt Dixon takes you deep inside the customer experience to reveal what really makes customers loyal and how every engagement with your customers is a chance to build or break trust.

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  • Becoming Customer Obsessed: Discover Amazon.com’s Customer Service Culture22:54

    Becoming Customer Obsessed: Discover Amazon.com’s Customer Service Culture

    In this session you will learn Amazon.com’s approach to customer service, how they support millions of customers across 32 countries, and tips and tricks to deliver a customer obsessed experience.

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  • Best Practices for Creating Better Customer Service30:33

    Best Practices for Creating Better Customer Service

    CX expert Shep Hyken shares five ways to create an experience that customers will enjoy. Then, explore how Priceline uses Amazon Connect to create better customer service experiences.

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  • How the Future of CX Begins with the Contact Center20:39

    How the Future of CX Begins with the Contact Center

    Join this discussion between industry thought leaders about what the future of the contact center will be and how Amazon Connect customers are helping us get there.

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  • Create a Gameplan: Start Delivering Fast, Personalized Service with Amazon Connect30:38

    Create a Gameplan: Start Delivering Fast, Personalized Service with Amazon Connect

    Learn best practices from AWS contact center experts and partners on migrating to Amazon Connect. Discover how to evaluate and assess your migration readiness and explore resources to get you started.

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  • Getting Started with Your Contact Center Migration

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  • Getting Started with Amazon Connect

    Getting Started with Amazon Connect

    Whether your contact center is currently in the cloud or on-premises, AWS helps you deliver a plan to reduce your costs, improve your average handle time, and increase your agent productivity.

    Learn How to Accelerate Your Migration
  • [Webinar] Reimagine the Contact Center: Salesforce Service Cloud Voice with Amazon Connect

    [Webinar] Reimagine the Contact Center: Salesforce Service Cloud Voice with Amazon Connect

    Join this July 29 webinar to learn how Salesforce Service Cloud Voice with Amazon Connect solves the most common contact center challenges.

    Register Now
  • [Workshop] Insider Tips & Techniques for Building, Configuring, and Deploying Amazon Connect

    [Workshop] Insider Tips & Techniques for Building, Configuring, and Deploying Amazon Connect

    Join AWS partner VoiceFoundry on August 17 for a workshop that covers core concepts related to provisioning, configuring, and management of Amazon Connect.

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  • Questions about Amazon Connect?

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  • Amazon Connect Resources

    Amazon Connect Resources

    Amazon Connect is an easy to use omnichannel cloud contact center that helps you provide superior customer service at a lower cost.

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  • Amazon Connect Partners

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  • Salesforce

    Salesforce

    Salesforce Service Cloud seamlessly integrates with Amazon Connect, providing contact center agents with a complete set of tools in their agent workspace to deliver enhanced customer service.

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  • Calabrio

    Calabrio

    Calabrio ONE is an Amazon Connect compatible Workforce Optimization Suite that includes quality management (QM), workforce management (WFM), voice-of-the-customer analytics, and advanced reporting.

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  • HGS Digital

    HGS Digital

    HGS Digital is a global customer experience solutions company with an extensive track record in delivering successful leading-edge Omni channel CX solutions across a variety of industries worldwide.

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  • VoiceFoundry

    VoiceFoundry

    VoiceFoundry specializes in the delivery of Amazon Connect & Lex offering into enterprise contact centers and transforming the customer experience leveraging AWS.

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  • Local Measure

    Local Measure

    Local Measure Engage for Amazon Connect is an omnichannel agent desktop that enables contact centers to manage inbound customer queries across voice & digital channels in one platform.

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  • NeuraFlash

    NeuraFlash

    NeuraFlash optimizes the customer and agent experience through their expertise in Salesforce deployments of Service Cloud and Service Cloud Voice.

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  • Verint

    Verint

    Verint Solutions for Amazon Connect provides visibility into the people, processes, and work across your organization, providing insight for faster, better decision-making.

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