AWS Contact Center Day
-
Amazon Connect is changing expectations with customer relationships
-
AWS Contact Center Day
section -
36:48
Transform Your Contact Center Customer Experience with Amazon Connect
In this session, AWS’s Pasquale DeMaio, will discuss how the contact center space is evolving, explore new technology practices, and uncover best practices learned from Amazon Connect customers.
-
32:30
The Effortless Experience: Conquering the New Battleground for Customer Loyalty
CX author Matt Dixon takes you deep inside the customer experience to reveal what really makes customers loyal and how every engagement with your customers is a chance to build or break trust.
-
22:54
Becoming Customer Obsessed: Discover Amazon.com’s Customer Service Culture
In this session you will learn Amazon.com’s approach to customer service, how they support millions of customers across 32 countries, and tips and tricks to deliver a customer obsessed experience.
-
30:33
Best Practices for Creating Better Customer Service
CX expert Shep Hyken shares five ways to create an experience that customers will enjoy. Then, explore how Priceline uses Amazon Connect to create better customer service experiences.
-
20:39
How the Future of CX Begins with the Contact Center
Join this discussion between industry thought leaders about what the future of the contact center will be and how Amazon Connect customers are helping us get there.
-
30:38
Create a Gameplan: Start Delivering Fast, Personalized Service with Amazon Connect
Learn best practices from AWS contact center experts and partners on migrating to Amazon Connect. Discover how to evaluate and assess your migration readiness and explore resources to get you started.
-
Getting Started with Your Contact Center Migration
section -
Getting Started with Amazon Connect
Whether your contact center is currently in the cloud or on-premises, AWS helps you deliver a plan to reduce your costs, improve your average handle time, and increase your agent productivity.
-
[Webinar] Reimagine the Contact Center: Salesforce Service Cloud Voice with Amazon Connect
Join this July 29 webinar to learn how Salesforce Service Cloud Voice with Amazon Connect solves the most common contact center challenges.
-
[Workshop] Insider Tips & Techniques for Building, Configuring, and Deploying Amazon Connect
Join AWS partner VoiceFoundry on August 17 for a workshop that covers core concepts related to provisioning, configuring, and management of Amazon Connect.
-
Questions about Amazon Connect?
Get in touch -
Amazon Connect Resources
Amazon Connect is an easy to use omnichannel cloud contact center that helps you provide superior customer service at a lower cost.
-
Amazon Connect Partners
section -
Salesforce
Salesforce Service Cloud seamlessly integrates with Amazon Connect, providing contact center agents with a complete set of tools in their agent workspace to deliver enhanced customer service.
-
Calabrio
Calabrio ONE is an Amazon Connect compatible Workforce Optimization Suite that includes quality management (QM), workforce management (WFM), voice-of-the-customer analytics, and advanced reporting.
-
HGS Digital
HGS Digital is a global customer experience solutions company with an extensive track record in delivering successful leading-edge Omni channel CX solutions across a variety of industries worldwide.
-
VoiceFoundry
VoiceFoundry specializes in the delivery of Amazon Connect & Lex offering into enterprise contact centers and transforming the customer experience leveraging AWS.
-
Local Measure
Local Measure Engage for Amazon Connect is an omnichannel agent desktop that enables contact centers to manage inbound customer queries across voice & digital channels in one platform.
-
NeuraFlash
NeuraFlash optimizes the customer and agent experience through their expertise in Salesforce deployments of Service Cloud and Service Cloud Voice.
-
Verint
Verint Solutions for Amazon Connect provides visibility into the people, processes, and work across your organization, providing insight for faster, better decision-making.
-
Loading More...