AWS Contact Center Day - April 26, 2023

Join us for AWS Contact Center Day, a free online event where you'll learn how Amazon Connect can help you redefine what great customer service means. Walk away with the tools you need to provide faster issue resolution and improved customer and agent satisfaction, and learn how to improve operations, scalability, and user experience quickly and efficiently.

Featured Assets

12 months ago

How we've delivered better CX outcomes

Learn how to get started, harness the power of the cloud, and innovate continuously with Amazon Connect.

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The State of Customer Service and CX

Follow Shep Hyken, Customer Experience Expert, as he walks through his top 10 findings from his ACA Study.

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Amazon Connect Resources

Amazon Connect is an easy to use omnichannel cloud contact center that helps you provide superior customer service at a lower cost.

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Business Track

12 months ago

Optimize Your Contact Center and Workforce with Actionable Insights

Learn how managers can optimize agent productivity with ML-powered automation for workforce forecasting, capacity planning, and scheduling.

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12 months ago

Analyst insights Customer service trends & predictions for 2023 and beyond

Hear Max Ball, Principal Analyst at Forrester, share the latest customer service trends for 2023.

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12 months ago

Operational Excellence A culture of innovation

Listen in as an Amazon leader shares Amazon's culture of innovation and provides perspective on obsessing over customers and letting data lead the way.

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12 months ago

Partnering up Crafting a magical customer experience in mere days

Learn how to create magical omnichannel customer experiences (in mere days) that delight your customers and unlock hidden efficiency and cost savings in your business.

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Technical Track

12 months ago

Raise the bar on quality management and improve agent performance with ML AI powered automation

Learn how to use conversational analytics for automatic scoring to reduce bias and streamline the agent evaluation process.

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12 months ago

Personalize customer service with an omnichannel approach

Learn how to personalize every touchpoint, optimize your customer engagement strategy with channels like SMS and outbound campaigns, and reduce costs by offering the right channel at the right time.

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12 months ago

Increase agent productivity with guided workflows

In this session we will show how Amazon Connect step-by-step guides help agents through actions to resolve issues.

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12 months ago

Learn how a leading freight brokerage automated their contact center with the help of AWS partner Sc

In this session, learn how a leading freight brokerage leveraged Amazon Connect and its integration with AWS partner ScaleCapacity to implement a self-service solution.

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