AWS Contact Center Days
Explore contact center best practices; hear stories from leading experts in customer service, customer experience, and contact center technology; and learn how to leverage Amazon Connect to accelerate customer experience innovation with the cloud.
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24:21Watch video & download slidesDeliver superior customer experience by accelerating innovation
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Day One
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26:19Watch videoAnalyst insights - Reinventing the future of the contact center
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20:37Watch videoA day in the life with a cloud contact center visionary
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19:50Watch video & download slidesOperational excellence: Service from the heart
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22:46Watch videoGrowth is a thinking game: The experience advantage
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19:24Watch video & download slidesAmazon Connect in the real world: How we built this
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Day Two
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20:06Watch video & download slidesOptimize workforce engagement and performance with data and Machine Learning
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41:48Watch video & download slidesAccelerate agent productivity and performance with Amazon Connect
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25:38Watch video & download slidesBuild a resilient, scalable contact center on Amazon Connect
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Learn more
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View ResourcesAmazon Connect Resources
Amazon Connect is an easy to use omnichannel cloud contact center that helps you provide superior customer service at a lower cost.
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Questions about Amazon Connect?
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