Blog/Web Assets: AWS Contact Center Day

NeuraFlash

NeuraFlash optimizes the customer and agent experience through their expertise in Salesforce deployments of Service Cloud and Service Cloud Voice.

Local Measure

Local Measure Engage for Amazon Connect is an omnichannel agent desktop that enables contact centers to manage inbound customer queries across voice & digital channels in one platform.

HGS Digital

HGS Digital is a global customer experience solutions company with an extensive track record in delivering successful leading-edge Omni channel CX solutions across a variety of industries worldwide.

Calabrio

Calabrio ONE is an Amazon Connect compatible Workforce Optimization Suite that includes quality management (QM), workforce management (WFM), voice-of-the-customer analytics, and advanced reporting.

Salesforce

Salesforce Service Cloud seamlessly integrates with Amazon Connect, providing contact center agents with a complete set of tools in their agent workspace to deliver enhanced customer service.

VoiceFoundry

VoiceFoundry specializes in the delivery of Amazon Connect & Lex offering into enterprise contact centers and transforming the customer experience leveraging AWS.

Amazon Connect Resources

Amazon Connect is an easy to use omnichannel cloud contact center that helps you provide superior customer service at a lower cost.

[Webinar] Reimagine the Contact Center: Salesforce Service Cloud Voice with Amazon Connect

Join this July 29 webinar to learn how Salesforce Service Cloud Voice with Amazon Connect solves the most common contact center challenges.

[Workshop] Insider Tips & Techniques for Building, Configuring, and Deploying Amazon Connect

Join AWS partner VoiceFoundry on August 17 for a workshop that covers core concepts related to provisioning, configuring, and management of Amazon Connect.

Getting Started with Amazon Connect

Whether your contact center is currently in the cloud or on-premises, AWS helps you deliver a plan to reduce your costs, improve your average handle time, and increase your agent productivity.

Amazon Connect is changing expectations with customer relationships