Vidyard Assets: All Players

Next Generation SaaS Insights with AI/ML

Machine Learning (ML) is everywhere. The question is: how and where can you put it to work for your business? In this session, we’ll look at: • Everything you need to know about AWS Machine Learning

Build the Foundation: SaaS Metrics

The insights hidden in your SaaS solution and business operations can uncover valuable dimensions of your strategy including understanding profitable customer segments, shaping feature prioritization,

AWS Technical Founder Sprint: How to Get the Most out of your Cloud Spend

AWS Technical Founder Sprint: The 10 Mistakes Founders Make when Getting Started on AWS

AWS Technical Founder Sprint: How to Choose the Right Architecture for your Startup

Operational insights from Miami’s leading entrepreneurs

Perspectives from top Miami startup founders and CEOs, on solving business and operational challenges at scale. From Startup Day Miami, April 2023.

Insights and opportunities in Miami's startup boom: why it's here to stay

Catch the morning kickoff session from Startup Day Miami, April 2023. Insights and opportunities in Miami's startup boom: why it's here to stay.

Learn how a leading freight brokerage automated their contact center with the help of AWS partner Sc

In this session, learn how a leading freight brokerage leveraged Amazon Connect and its integration with AWS partner ScaleCapacity to implement a self-service solution.

Personalize customer service with an omnichannel approach

Learn how to personalize every touchpoint, optimize your customer engagement strategy with channels like SMS and outbound campaigns, and reduce costs by offering the right channel at the right time.

Increase agent productivity with guided workflows

In this session we will show how Amazon Connect step-by-step guides help agents through actions to resolve issues.

Raise the bar on quality management and improve agent performance with ML AI powered automation

Learn how to use conversational analytics for automatic scoring to reduce bias and streamline the agent evaluation process.

Operational Excellence A culture of innovation

Listen in as an Amazon leader shares Amazon's culture of innovation and provides perspective on obsessing over customers and letting data lead the way.

Optimize Your Contact Center and Workforce with Actionable Insights

Learn how managers can optimize agent productivity with ML-powered automation for workforce forecasting, capacity planning, and scheduling.

Partnering up Crafting a magical customer experience in mere days

Learn how to create magical omnichannel customer experiences (in mere days) that delight your customers and unlock hidden efficiency and cost savings in your business.

How we've delivered better CX outcomes

The State of Customer Service and CX

Analyst insights Customer service trends & predictions for 2023 and beyond

Hear Max Ball, Principal Analyst at Forrester, share the latest customer service trends for 2023.

How we've delivered better CX outcomes

Learn how to get started, harness the power of the cloud, and innovate continuously with Amazon Connect.

The State of Customer Service and CX

Follow Shep Hyken, Customer Experience Expert, as he walks through his top 10 findings from his ACA Study.