A Leader for Contact Center as a Service
Read why Gartner named AWS a leader.
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Blog/Web Assets: Contact Center
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Forrester Report: CCaaS Wave
AWS’s Amazon Connect recognized as a leader in The Forrester Wave: Contact Center As A Service, Q1 2023
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Customer Service Unplugged
Five actions you can take to scale emphatic customer service.
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Building Better Bots Using Amazon Connect
This advanced course explores how to enhance the caller experience in your Amazon Connect call center using a custom chatbot created using Amazon Lex to build highly engaging user experiences.
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Amazon Connect: Implementing Chat
This intermediate course within the Amazon Connect curriculum explores how Amazon Connect Chat aligns with your organizational needs and integrates with AWS services to manage the chat experience.
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Introduction to Amazon Connect and the Connect Control Panel (CCP)
This intro course of the Amazon Connect curriculum discusses fundamental capabilities, tools that simplify working with an omnichannel contact center, and roles that are integral to implementation.
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Dive Deep into Amazon Connect Reporting and Metrics
Learn how to enable advanced reporting for an Amazon Connect contact center by processing and querying a collection of data sources with different record structures using a variety of AWS services.
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Get Started with Amazon Connect
Quickly set up a cloud-based contact center using Amazon Connect. In this course, you will learn the technical details of provisioning, configuring, and managing Amazon Connect.
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Amazon Connect: Introduction to the Administrative Interface
This course of the Amazon Connect curriculum is designed for supervisors and technical roles to get familiar with the administrative interface and how to view and publish reports and analytics.
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Contact Center Day
The future of customer service.
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2022 Gartner Magic Quadrant for Contact Center as a Service
Dive deep and read about the Gartner recognition of AWS as a Visionary in the Magic Quadrant for CCaaS. Download the Magic Quadrant report.
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On-demand recordings and resources now available!
Explore contact center best practices and hear stories from leading experts in customer service, customer experience, and contact center technology.
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Accurately Predict Customer Service Workloads
Getting Started with ML-powered Amazon Connect forecasting, capacity planning, and scheduling
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Using AWS, MetroPlusHealth Reaches Out to 80,000 At-Risk New Yorkers
MetroPlus Health designed and deployed an interactive chatbot solution that allowed us to reach out to a huge number of beneficiaries.
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LA County DCFS Achieves Call Center Reliability and 40% Cost Savings on AWS
LA County agents are helping the most populous U.S. county, with more than 10 million people, navigate difficult domestic challenges such as child abuse reports, investigations and foster care.
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Aramex Taps on Amazon Connect to Launch Contact Center in 7 Days, 20X Faster than Legacy Solution
Logistics firm Aramex deployed Amazon Connect in less than a week, or 20 times faster than the time it would have taken to set up its legacy contact center
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Wall Street Journal: From cost center to innovation center
Flip the cost model for your contact center in the cloud with Amazon Connect
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Wall Street Journal: Reinventing the contact center
Amazon Connect is helping more organizations improve their customer experience.
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Intuit Improves Customer Experience with Amazon Connect, AI-Powered Omnichannel Contact Center
“Using Amazon Connect, we can support our business with a single contact center that offers a single pane of glass for visibility across all our agents."
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Wall Street Journal: Taking customer experience to the next level with AI
Explore real world examples of Artificial Intelligence (AI) and Machine Learning (ML) in Amazon Connect contact centers.
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