Travel and Hospitality

Retailing and Personalization

Bangalore International Airport Limited, AWS, and Intel Announce New Joint Innovation Center

Bangalore International Airport Limited announced establishing a Joint Innovation Center (JIC) with Amazon Web Services (AWS) & Intel to drive development & adoption of digital solutions in aviation.

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Braze Delivers Personalized Customer Engagements Using AWS

Braze leverages multiple AWS services across storage, compute, and machine learning to empower its customers to deliver best-in-class experiences.

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CAPA Summit Recap: How Digital Transformation is Reinventing the Customer Experience

Learn how airlines are using cloud technology to enhance the customer experience and improve revenue.

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Dine Brands Global and United Airlines are Delivering Seamless, Innovative Customer Experiences

Dine Brands Global and United Airlines share how they are using technology to deliver exceptional customer experiences.

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Domino’s Pizza Enterprises Delivers in Record Time Using AWS for Predictive Ordering

Domino’s Pizza Enterprises uses AWS machine learning solutions to predict ordering behavior and deliver meals faster to customers.

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Hyatt Hotels Enhance Personalization

Through personalized recommendations, Hyatt was able to drive nearly $40 million in incremental revenue.

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Customer Service

Changi Airport Group Uses DIVA Digital Factory to Meet Global Travel Challenges Alongside AWS and Accenture

Changi Airport Group (CAG) uses innovative technology to operate Singapore Changi Airport, one of the most-awarded airports in the world.

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IHG Hotels & Resorts Enhances Guest Experiences Using AWS

Learn how IHG Hotels & Resorts delivers innovative features to enhance the end-to-end guest experience.

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Improving Customer Experience and Delivering Savings Using Amazon Lex

Organizations can improve customer experience while reducing agent burden costs by augmenting their existing legacy contact center.

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Priceline Optimizes Customer Service During 3x Call Increase Using Amazon Connect

Learn how AWS helped Priceline migrate to Amazon Connect and function efficiently despite facing challenges during the COVID-19 pandemic.

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Starbucks Builds Seamless Customer Experiences on AWS

Learn how the company uses Amazon Web Services (AWS) to build a customer rewards and commerce platform that is flexible, reliable, and scalable to support millions of customers.

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Why Hotel Owners are Turning to the Cloud to Optimize Guest Experience

2022 is the pivot point in which hotel brands and owners realize the value of investing in digital transformation to enhance the guest experience.

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Connected Experiences

Airports Want to Innovate Faster

Airport industry leaders know that technology can unlock the necessary changes in their business, and they want to move faster.

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about 2 years ago

Airport Cloud Migration Journeys eBook

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Enabling the Customer: Wyndham's Cloud Journey

Scott Strickland, Executive & VP CIO at Wyndham Hotel Group, shares how the world’s largest hotel franchising company upgrades its technology infrastructure to develop & deliver new guest services.

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How Deliveroo Innovates Core Business Areas with AWS

Learn how Deliveroo uses AWS in every part of its core business: accepting orders, transmitting them to restaurants, and delivering meals to customers.

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How Restaurants can Win Over Generation Z with Text to Order

Learn how restaurants can benefit from text-to-order capabilities powered by machine learning (ML) and natural language processing (NLP) capabilities.

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McDonald’s Transforms the Drive-Thru Experience

Using multiple AWS services for data management and machine learning, McDonald’s provides drive-thru customers with recommendations.

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Optimize Core Operations

Air Canada and United Airlines are Building What's Next in Air Travel

Learn how airlines and airports are using the power of AWS, including machine learning, data, and analytics, to build what’s next in air travel.

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AWS Industry Innovators: Travel & Hospitality

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Expedia Group Speeds Up Vendor Payment Transactions from 1 Day to Seconds

Learn why Expedia migrated to a flexible microservices-driven architecture supported by (AWS) infrastructure that could scale to meet the high traffic and high availability requirements.

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