Customers' expectations and behaviors are rapidly evolving. To deliver the seamless experience customers have come to expect, Travel and Hospitality companies must also reinvent how they interact with guests across every touch point. In this panel, Jason Birnbaum, Senior Vice President of Digital Technology at United Airlines, and Justin Skelton, Senior Vice President and Chief Information Officer at Dine Brands Global, share how they are using technology to deliver exceptional customer experiences.
Learn mental models supported by real world experiences for how organizations can look at what truly makes ...
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Explore how companies can accelerate transformation and achieve their goals on the cloud.
Learn mental models supported by real world experiences for how organizations can look at what truly makes them competitive and the implications for how they organize and staff to meet those goals.
Learn more about Wyndham Hotels & Resorts' end-to-end digital transformation journey and what they are building next.
Learn how Melia Hotels International and White Castle are optimizing operations and driving innovation through the cloud.
Amazon’s approach to innovation has remained consistent since the company first launched – start with the customer, and work backwards.
“Working backwards” is the peculiar, customer-centric mechanism that lies at the heart of every product and service we develop at Amazon.
Learn how companies are leveraging the cloud to differentiate their businesses by improving the pace of experimentation, going to market faster, creating new products, and scaling innovative ideas.
Learn how organizations can find ways to measure results, starting with gaining clarity on goals and formulating approaches to accomplish them.
In this session, you will dive deep to learn how Amazon’s two-pizza teams are structured and led, and the mechanisms that ensure accountability, speed, communication, governance, and more.
Learn about the latest industry trends, customer successes, and partner solutions from our Travel and Hospitality Industry experts
Learn how leading travel and hospitality companies are using AWS to enhance the guest experience and improve operational efficiency