Accelerate agent productivity and performance with Amazon Connect
Your customers want quick, easy, reliable outcomes when engaging your company. Your agents love to do a great job helping customers. With so many channels, so many places to manage data, it can be very difficult to deliver a great experience for customers and agents. Join us for a walk-though of how you can meet the customer and agent expectations across channels and automation of task and case creation.
Speakers:
Chad Hendren - Principal Solutions Architect, Amazon Connect, AWS
Iain Truesdale - Senior Solutions Architect, Amazon Connect, AWS