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AWS Contact Center Intelligence Solutions

Improve customer experience by automating your contact center processes with AI

Learn how you can leverage AWS Language AI Services for your contact center to improve the customer experience and reduce costs with AWS Contact Center Intelligence (CCI) solutions.

In this on-demand webinar, we will explore how AWS CCI solutions can be easily added to provide self-service interactions, live-call analytics and agent assist, and post-call analytics on your existing on-premises or cloud contact center systems.

  • Learn how to reduce the time it takes to implement natural language processing
  • See customer examples of how they used AWS CCI solutions to improve operational efficiency
  • Understand how CCI solutions can be easily integrated into existing enterprise systems, such as Cisco, Genesys, Avaya, Talkdesk and many more