AWS Contact Center Intelligence (CCI) solutions empower you to elevate the customer experience, reduce agent attrition rate, and improve operational efficiency in the contact center of your choice. Join this session to hear AWS Partner Quantiphi talk about how their CCI solutions for self-service virtual agents, agent assist, and conversation insights can help tackle your contact center challenges. Learn how Quantiphi reduced call volumes by roughly 30,000 agent queries per year or about 20 percent of their customers’ annual call volume.
