Join the Amazon Connect specialist team for this one-hour business-focused workshop designed to teach you how to implement new capabilities and maximize your investment in Amazon Connect. We'll deep-dive on forecasting, capacity planning, and scheduling, a new set of machine-learning powered capabilities that help contact center managers accurately predict contact volumes and average handling time, and optimize staffing levels and agent schedules.
In this one-hour workshop, you’ll learn how to:
- Implement Amazon Connect forecasting, capacity planning, and scheduling
- Predict future contact volumes and average handle times
- Simplify capacity planning with long-term hiring and staffing models
- Optimize your workforce to meet service level goals while delivering a positive experience for both customers and agents
