Get the Most Out of Amazon Connect: Amazon Connect Forecast, Capacity Planning, and Scheduling (Business-focused)

Join the Amazon Connect specialist team for this one-hour business-focused workshop designed to teach you how to implement new capabilities and maximize your investment in Amazon Connect. We'll deep-dive on forecasting, capacity planning, and scheduling, a new set of machine-learning powered capabilities that help contact center managers accurately predict contact volumes and average handling time, and optimize staffing levels and agent schedules.

In this one-hour workshop, you’ll learn how to:

• Implement Amazon Connect forecasting, capacity planning, and scheduling
• Predict future contact volumes and average handle times
• Simplify capacity planning with long-term hiring and staffing models
• Optimize your workforce to meet service level goals while delivering a positive experience for both customers and agents