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Drive continuous agent improvement with analytics in Amazon Connect

Empower supervisors to monitor contact center quality and improve agent performance with Amazon Connect's analytics, insights, and optimization features.

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Join leading industry analysts to explore how CX leaders can evaluate new opportunities, like generative AI, and embrace digital engagement trends while preserving human interactions that build trust.

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Hear how you can harness the power of AI and deliver seamless experiences to your customers.

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Learn how Amazon Connect's unified agent workspace infused with generative AI can boost customer satisfaction, agent productivity, and operational performance.

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Organizations need a unified platform and data to deliver top-notch customer service. Join this session to learn how Salesforce is expanding Service Cloud Voice with Amazon Connect.

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Transform your CX: An exclusive visionary session with Amazon Connect leaders

Join Vice President and General Manager of Amazon Connect, Pasquale DeMaio, and AWS leaders for an exclusive session.

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Learn how AI capabilities enable businesses to proactively detect and address issues with customer experience, agent performance, and contact center operations.

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