Introduction to Contact Lens for Amazon Connect

Better understand the sentiment, trends, and compliance of customer conversations to effectively train agents, replicate successful interactions, and identify crucial company and product feedback.

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Enterprise Connect 2021 - Accelerating CX innovation with Amazon Connect
Enterprise Connect 2021 - Accelerating CX innovation with Amazon Connect

In this session we outline our AWS approach to innovating faster and share how the latest cloud and AI tech...

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How Affirm is Reinventing Their Customer Journey with Machine Learning
How Affirm is Reinventing Their Customer Journey with Machine Learning

In this breakout session, Laurence Duggan a Product Manager at Affirm, the financial-wellness technology co...