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SaaS Metrics Fundamentals - ISV

SaaS Metrics Fundamentals - ISV

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Reimagine Your Product Strategy with a SaaS Delivery Model

Learn some of the patterns that we have seen top industry leaders leverage to reinvent their product strategy to deliver their solutions in a SaaS delivery model on AWS.

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Empower supervisors to monitor contact center quality and improve agent performance with Amazon Connect's analytics, insights, and optimization features.

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See how leading contact centers are harnessing the power of generative AI to craft consistent experiences across multiple touchpoints while optimizing channel usage to reduce costs.

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Join leading industry analysts to explore how CX leaders can evaluate new opportunities, like generative AI, and embrace digital engagement trends while preserving human interactions that build trust.

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Learn how Amazon Connect's unified agent workspace infused with generative AI can boost customer satisfaction, agent productivity, and operational performance.

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Join Vice President and General Manager of Amazon Connect, Pasquale DeMaio, and AWS leaders for an exclusive session.

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