Transform your existing contact center with Conversational AI and Call Analytics

AWS Contact Center Intelligence (CCI) solutions empower you to add AI capabilities to your existing contact center to improve customer experience, boost agent productivity, and gain conversation insights. In this session, you will learn about AWS CCI and Conversational AI solutions and how to integrate them into your preferred contact center solution—Genesys, Cisco, Talkdesk, Avaya, 8x8, Mitel, and many more. See a live demo on how to enable self-service conversational experiences, real-time call analytics and agent assist, and post-call analytics.