Unlock AI/ML-powered customer experience improvements with Amazon Connect

Companies are continuously adapting to ever-changing customer needs across a growing number of digital channels, and contact centers face the added challenge of managing an increasingly remote agent workforce. Delivering consistently exceptional customer experiences requires rapid innovation. In this session, you will hear how Amazon Connect unlocks AI/ML-powered innovation that offers personalized digital experiences, improve agent productivity, and capture business insight to optimize operational efficiency. Learn how Amazon Connect AI/ML-powered features automatically detect customer identity, determine their intent, analyze sentiment, and direct the fastest path to resolution. Additionally, you can predict contact volumes with high accuracy to determine ideal staffing levels and optimize agent schedules. Join Amazon Connect customers and AWS to dive deep into the AI/ML-powered features that turn data into insights and build more personalized customer experiences.