Unlocking Value with Customer-Specific ML Models at Scale: Infusing ML into your platform to improve customer success

As an ISV, building customer-specific experiences enables you to expand revenue streams, reduce churn, and increase customer satisfaction. Machine learning can power this personalized experience, but how do you build customer-specific ML models at scale if you have thousands of customers? Join us to learn how Genesys leveraged Amazon SageMaker to build its Predictive Engagement offering that trains and deploys thousands of personalized ML models completely automatically, while helping them minimize their cost.