What is Amazon Connect

What is Amazon Connect?

An easy-to-use omnichannel cloud contact center that helps you provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it.

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Migration Best Practices
Migration Best Practices

Moving to a cloud contact center solution can seem daunting. In this tech talk, AWS contact center migratio...