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Customer Spotlight: Genentech

Genentech, a member of the Roche Group, is a biotechnology company dedicated to pursuing groundbreaking science to discover and develop medicines for people with serious and life-threatening diseases. Learn how Genentech’s obsession with elevating the healthcare experience for patients and customers has led to creating an Experience Operations organization. Experience Operations is a diverse group of people with the talent and tools to ideate, test, and deliver experience and digital capabilities in an agile and innovative way.