In today's competitive landscape, where customer experience is paramount, ensuring an efficient and smart contact center is no longer an option, it's fundamental. However, juggling multiple applications, conversations, and knowledge bases can slow agents down and frustrate your customers. Organizations need a unified platform and data to deliver top-notch customer service. Join this session to learn how Salesforce is expanding Service Cloud Voice with Amazon Connect by leveraging AI-powered assistance to help your agents respond to customer issues in real-time to drive customer satisfaction.