OCX Cognition is a San Francisco Bay Area-based startup that offers a commercial B2B software as a service (SaaS) product called Spectrum AI. Spectrum AI is a predictive (generative) CX analytics platform for enterprises.

In this session, we discuss how OCX Cognition improved its end customer experience and reduced time to value by automating and orchestrating ML functions that supported Spectrum AI’s CX analytics. Using AWS Step Functions, the AWS Step Functions Data Science SDK for Python, and Amazon SageMaker Experiments, OCX Cognition reduced ML model development time from six weeks to two and reduced ML model update time from four days to near real time.