Machine Learning Powered Contact Center Agents

Using Amazon Connect, your business can ease the frustrations of your customers and the burden of your contact center agents. Now, you can easily test and deploy machine-learning technology to help solve customer service problems as they start.

You can even validate your customer’s identity by just their voice and connect agents to relevant information no matter where it’s stored. And you can reach even more customers not only through high-volume communication, but highly relevant outbound calls, texts, and emails.

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Machine Learning Powered Contact Centers with Amazon Connect
Machine Learning Powered Contact Centers with Amazon Connect

With Amazon Connect Voice ID, Wisdom, and with high-volume outbound communications, agents have all of the ...

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Multiview Financial Software: Meeting Customer Demands with a Cloud-first Software-delivery Model
Multiview Financial Software: Meeting Customer Demands with a Cloud-first Software-delivery Model

“Using AppStream 2.0, we had a SaaS solution overnight. We didn’t have to rebuild our application and rewri...