A day in the life with a cloud contact center visionary

Amazon Connect customers are redefining what it means to provide great customer service, every day. Join this session to hear how a contact center visionary is servicing customers with Amazon Connect, how they see CX evolving, and strategies they employ to keep customers and agents happy.

Speakers:

Chris Hennessey - Director of Enterprise Strategy, AWS
Kent Lemon - Senior Vice President, Contact Center Customer Engagement, U.S. Bank