Amazon Connect in the real world: How we built this
How can you leverage the latest Amazon Connect innovations to improve the customer and agent experience? Hear from an Amazon Connect customer as they walk through how they're driving real business outcomes with Amazon Connect. You'll leave inspired about how to get started and leverage the features of Amazon Connect for your contact center.
Speakers:
Jason Colwell - Value Stream Owner, Contact Centre Transformation, Manulife
Bruce Mitchell - Technical Product Owner, Canada Technology Functions, Manulife