Analyst insights - Reinventing the future of the contact center

We often think of contact centers as packed rooms filled with agents on the phone. But, as more businesses turn to the cloud, there are endless opportunities to reinvent the future of the contact center. Hear from two leading industry analysts as they break down the largest customer service trends in 2022 and how companies can act now to improve customer service experiences using new technologies.

Speakers:

Annie Weinberger - Head of Product Marketing, Business Applications, AWS
Sheila McGee-Smith - Founder and Principal Analyst, McGee-Smith Analytics
David Myron - Principal Analyst, Contact Center Technologies, Omdia