Operational excellence: Service from the heart
Agents play a critical role in delivering superior customer experiences and outcomes for organizations. For over 25 years, Amazon.com has innovated to deliver new products, services, and experiences that delight customers. By applying technology in unique and powerful ways, we have been able to deliver customer-focused innovations such as Amazon Prime and Amazon Go Stores, while raising the bar for operational excellence. Hear from an Amazon leader about how they lead teams to deliver differentiated customer experiences, as well as scale operations with optimized digital first solutions.
Speaker:
Alice Sesay Pope - Vice President, Global Operations & Customer Experience, Amazon