Build a resilient, scalable contact center on Amazon Connect
Amazon Connect is designed from the ground up to allow customers to deliver superior customer experiences and innovate on behalf of their customers at an unprecedented rate. Amazon Connect allows customers to architect their contact center for resilient operations at any scale, at any time, for any scenario. Join this session to learn best practices and well-architected recommendations that Amazon Connect customers are using to reduce the complexity of contact center business continuity while maintaining their speed of innovation.
Speakers:
Eric Emerson - Senior Consultant, Amazon Connect, AWS
Ash Seshadri - Practice Manager, Productivity Applications, AWS