How we've delivered better CX outcomes

How can you leverage the latest Amazon Connect innovations to improve the customer and agent experience? Hear from an Amazon Connect customer as they share how they've delivered tangible business results with Amazon Connect. You'll leave inspired about how to get started, harness the power of the cloud, and innovate continuously with Amazon Connect.

Speakers:

Charles-Albert de Magistris - VP Operations, TELUS Health

Stephen Ng - VP Technology Enablement, TELUS Health

Carrie Niddrie - AABG Delivery Lead, Accenture

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Analyst insights Customer service trends & predictions for 2023 and beyond
Analyst insights Customer service trends & predictions for 2023 and beyond

Hear Max Ball, Principal Analyst at Forrester, share the latest customer service trends for 2023.

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The State of Customer Service and CX
The State of Customer Service and CX

Follow Shep Hyken, Customer Experience Expert, as he walks through his top 10 findings from his ACA Study.