Skip to main content

Analyst insights Customer service trends & predictions for 2023 and beyond

Today's CX leaders face the ongoing challenge of improving customer experiences and reaching customers with more empathy. This comes at a time when business outcomes are more scrutinized than ever. Hear Max Ball, Principal Analyst at Forrester, share the latest customer service trends for 2023 and what you can be doing now in pursuit of business success for the rest of the year and beyond.


Max Ball - Principal Analyst, Forrester